CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
PRESENTATION TRANSCRIPT:
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
WHITE PAPER:
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
WHITE PAPER:
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
EZINE:
Tech Nordic Advocates has adopted a new approach to closing the gender gap in Danish technology startups, looking to emulate Canada's top-down approach.
EBOOK:
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
BOOK:
Download this free chapter from ITF+ CompTIA IT Fundamentals to learn how to work with and decipher the command line interface, demonstrate fundamental commands and more.
EZINE:
A survey shows that people in the United Arab Emirates believe next-generation technologies such as 3D printing and artificial intelligence will become widespread in the country. Also read how the UAE has improved its security posture amid mounting cyber threats.
EGUIDE:
The European Central Bank has found that banks with the most IT expertise in the boardroom have better control in several IT risk categories, including fewer successful cyber attacks and less downtime of critical IT systems.
